SHIPPING & RETURNS
Expected Delivery time:
Auckland and surrounding areas 2 – 5 working days
North Island 3 – 5 working days
South Island 4 – 7 working days
Rural Delivery 5 – 7 working days
Note: All freight needs to be sent to a physical address
Return & Exchange Policy
We are confident that you will be satisfied with every purchase you make. If you experience any problem or concern, please refer to the options provided for below. We are committed to operate our business in terms of the Consumer Guarantee Act and all policies are subject to the applicable law.
We will give you a full refund or let you exchange for a different products for most goods if the goods are returned to us within 14 days of purchase and all the conditions listed below are met.
If any of the conditions are not met or if the goods are received after 14 days from the purchase date, we reserve the right to refuse the return or we may charge a handling and restocking fee of 15% of the original price. Product can also be exchanged for a credit towards another purchase at no penalty. Credit must be used within one year of the original purchase.
Conditions for full refund or exchange:
You must provide the original invoice (or a copy) along with the return; and
All returned or exchanged items must be in their original condition and packaging and you may not have used them at all.
The return is done so at the expense of the customer, who will cover all courier fees involved. This will be deducted from the product purchase price if a refund is required.
For an exchange, the client is liable for the courier fee for both the return and resending of the new replacement item.
Please email firstname.lastname@example.org requesting for the return or exchange.